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LEGAL AGREEMENT & RISK DISCLOSURE • SERVICE TERMS

Data Recovery Service Terms & Risk Disclosure

Official legal terms governing storage device intake, initial diagnostics, semi-physical PCB micro-soldering, ISO Class-100 cleanroom platter surgery, donor hardware procurement, and liability disclosures.

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1. Basic Device Intake & Authorization Terms

1.1 Ownership Declaration: The client warrants and declares that they are the lawful owner or legally authorized agent representing the owner of the storage media.

1.2 Diagnostic Authorization: Submitting a device or authorizing a work order grants Data Recovery Planet engineers explicit permission to inspect, test, and perform analytical procedures on the media.

1.3 Strict Confidentiality & NDA: All client datasets are treated with absolute confidentiality under strict NDA protocols. Recovered files stored on temporary lab servers are purged automatically after 7 calendar days.

1.4 Unclaimed Media Retention: Media left unclaimed for more than 30 calendar days following final notice will be subject to automated eco-friendly hardware recycling.

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2. Initial Inspection & Diagnostic Analysis Terms

2.1 Free Initial Diagnosis Policy: Standard physical and logical diagnostic evaluation is 100% free of charge under our 'No Data, No Fee' guarantee.

2.2 Pre-Existing Hardware Degradation Stress: Client acknowledges that storage devices received are already severely compromised. Initial diagnostic read attempts may exhaust weak read heads or fragile circuit components without liability.

2.3 Previously Opened / Tampered Media Terms: Devices previously opened outside a certified cleanroom suite or tampered with require mandatory cleanroom decontamination & evaluation fee (৳2,000 / $20).

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3. Pre-Existing Damage & Data Loss Risk Acknowledgement

3.1 Irreversible Platter Scratching: Concentric ring scratches or surface magnetic layer oxidation result in permanent, unrecoverable data loss for affected sectors.

3.2 Warranty Voidance Disclaimer: Opening storage device enclosures or desoldering circuit components voids original manufacturer warranties.

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4. Semi-Physical & Firmware Repair Terms (Level 1/2)

4.1 PCB Micro-Soldering Authorization: Client authorizes micro-soldering repairs, TVS diode bypasses, and SPI ROM chip transplants necessary to establish power rail stability.

4.2 Firmware Service Area Modifications: Client authorizes vendor-specific command loader injections and Service Area (SA) module repairs using PC-3000 hardware utilities.

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5. Physical Cleanroom Surgery & Donor Hardware Terms (Level 3)

5.1 ISO Class-100 Cleanroom Unsealing: Mechanical read/write head crashes require unsealing drive enclosures inside our certified ISO Class-100 laminar airflow cleanroom suite.

5.2 Donor Drive Hardware Procurement Policy: Head Stack Assembly (HSA) replacement requires procuring compatible donor drives matching specific firmware microcode and site DCM parameters.

⚠️ NON-REFUNDABLE DONOR DRIVE FEE POLICY:
Donor drives are single-use consumable hardware parts permanently modified during cleanroom surgery. The cost of donor hardware procurement is NON-REFUNDABLE under all circumstances regardless of final data outcome.

6. Comprehensive Fee & Billing Terms Matrix

NO DATA = NO SUCCESS FEE
Service Category Lab Operation Non-Refundable Fee Success Fee Condition
Logical Partition Recovery Software format, RAW drive, deleted files ৳0 (Free) Charged ONLY upon 100% data verification
PCB / Micro-Soldering Burnt board, TVS diode, SPI ROM swap ৳0 (Free Diagnostic) Charged ONLY upon successful data recovery
Cleanroom Head Swap Clicking drive, physical head crash Donor Drive Cost (Non-Refundable) Labor success fee charged ONLY if data delivered
Previously Opened Drive Unsealed outside cleanroom / broken seal ৳2,000 (Decontamination) Success fee charged upon data delivery
RAID / Enterprise Server RAID-0/5/6/10 broken array ৳0 (Free Diagnostic) Success fee charged upon volume delivery
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