Data Recovery Service Terms & Risk Disclosure
Official legal terms governing storage device intake, initial diagnostics, semi-physical PCB micro-soldering, ISO Class-100 cleanroom platter surgery, donor hardware procurement, and liability disclosures.
1. Basic Device Intake & Authorization Terms
1.1 Ownership Declaration: The client warrants and declares that they are the lawful owner or legally authorized agent representing the owner of the storage media.
1.2 Diagnostic Authorization: Submitting a device or authorizing a work order grants Data Recovery Planet engineers explicit permission to inspect, test, and perform analytical procedures on the media.
1.3 Strict Confidentiality & NDA: All client datasets are treated with absolute confidentiality under strict NDA protocols. Recovered files stored on temporary lab servers are purged automatically after 7 calendar days.
1.4 Unclaimed Media Retention: Media left unclaimed for more than 30 calendar days following final notice will be subject to automated eco-friendly hardware recycling.
2. Initial Inspection & Diagnostic Analysis Terms
2.1 Free Initial Diagnosis Policy: Standard physical and logical diagnostic evaluation is 100% free of charge under our 'No Data, No Fee' guarantee.
2.2 Pre-Existing Hardware Degradation Stress: Client acknowledges that storage devices received are already severely compromised. Initial diagnostic read attempts may exhaust weak read heads or fragile circuit components without liability.
2.3 Previously Opened / Tampered Media Terms: Devices previously opened outside a certified cleanroom suite or tampered with require mandatory cleanroom decontamination & evaluation fee (৳2,000 / $20).
3. Pre-Existing Damage & Data Loss Risk Acknowledgement
3.1 Irreversible Platter Scratching: Concentric ring scratches or surface magnetic layer oxidation result in permanent, unrecoverable data loss for affected sectors.
3.2 Warranty Voidance Disclaimer: Opening storage device enclosures or desoldering circuit components voids original manufacturer warranties.
4. Semi-Physical & Firmware Repair Terms (Level 1/2)
4.1 PCB Micro-Soldering Authorization: Client authorizes micro-soldering repairs, TVS diode bypasses, and SPI ROM chip transplants necessary to establish power rail stability.
4.2 Firmware Service Area Modifications: Client authorizes vendor-specific command loader injections and Service Area (SA) module repairs using PC-3000 hardware utilities.
5. Physical Cleanroom Surgery & Donor Hardware Terms (Level 3)
5.1 ISO Class-100 Cleanroom Unsealing: Mechanical read/write head crashes require unsealing drive enclosures inside our certified ISO Class-100 laminar airflow cleanroom suite.
5.2 Donor Drive Hardware Procurement Policy: Head Stack Assembly (HSA) replacement requires procuring compatible donor drives matching specific firmware microcode and site DCM parameters.
⚠️ NON-REFUNDABLE DONOR DRIVE FEE POLICY:
Donor drives are single-use consumable hardware parts permanently modified during cleanroom surgery. The cost of donor hardware procurement is NON-REFUNDABLE under all circumstances regardless of final data outcome.
6. Comprehensive Fee & Billing Terms Matrix
NO DATA = NO SUCCESS FEE| Service Category | Lab Operation | Non-Refundable Fee | Success Fee Condition |
|---|---|---|---|
| Logical Partition Recovery | Software format, RAW drive, deleted files | ৳0 (Free) | Charged ONLY upon 100% data verification |
| PCB / Micro-Soldering | Burnt board, TVS diode, SPI ROM swap | ৳0 (Free Diagnostic) | Charged ONLY upon successful data recovery |
| Cleanroom Head Swap | Clicking drive, physical head crash | Donor Drive Cost (Non-Refundable) | Labor success fee charged ONLY if data delivered |
| Previously Opened Drive | Unsealed outside cleanroom / broken seal | ৳2,000 (Decontamination) | Success fee charged upon data delivery |
| RAID / Enterprise Server | RAID-0/5/6/10 broken array | ৳0 (Free Diagnostic) | Success fee charged upon volume delivery |